A strong commitment to customer satisfaction with the Grubbs Energy after-sales service team
our solar system deserves support that matches its performance. At Grubbs Energy, our After-Sales Service team monitors, checks and optimises your system to detect issues early and respond quickly when needed. Because our commitment does not end with installation: it continues to give you peace of mind.Votre installation solaire mérite un suivi à la hauteur de ses performances. Chez Grubbs
At Grubbs Energy, our commitment to our customers continues beyond the sale and installation of your solar panels. Through a responsive after-sales service, we provide thorough support to ensure the long-term performance of your photovoltaic system. Our services are delivered by highly qualified experts and include technical assistance and inspections, monitoring and adjustments, as well as on-site support when required.
1. Quality control after panel installation
As soon as the solar panels are commissioned, a quality control check is scheduled to verify that the installation complies with the required standards. This essential step also allows our experts to identify any adjustments that may be necessary to ensure optimal energy production.
2. Monitoring the production of all solar panels
The production of all panels is monitored initially to quickly identify any abnormal variations in performance. The After-Sales Service team intervenes as soon as underperformance is detected. The aim is to prevent any impact on the overall efficiency of the system.
3. Remote adjustments
Any necessary adjustments can be carried out remotely to ensure that anomalies are corrected quickly. This feature allows us to optimise system performance without the need for an on-site visit, reducing response times and ensuring immediate efficiency.
4. On-site technical intervention when necessary
When the situation requires it, the technical support team intervenes directly on site to resolve any malfunctions. The maximum intervention time is 72 hours (during business hours).
5. Handling claims submitted through the app
All claims can be submitted via the Grubbs Energy mobile app. This platform enables a smooth and simplified process for handling incidents reported by customers. The customer is contacted by phone within 24 hours.
It is worth noting that one of the benefits of using this mobile app is that it provides real-time visibility into the progress of your case, contributing to a better customer experience.
A maintenance service is also scheduled by Grubbs Energy, reaffirming our commitment to quality, reliability and customer satisfaction. It is our promise of long-term support, so you can enjoy the full benefits of your solar energy system with peace of mind.
For any further information, please contact us on 5430 1420.